ph star Privacy Policy

When you register an account with ph star, we collect the personal information you provide directly to us. This includes your full name, date of birth, email address, mobile number, and your chosen username and password. We also collect your billing address and payment details when you make a deposit or request a withdrawal on the platform.

As you use the platform, we automatically collect certain technical data about your device and browsing activity. This includes your IP address, browser type and version, operating system, the pages you visit on our site, the time and date of your visits, and the duration of each session. This technical data helps us keep the platform secure, identify unusual activity, and improve the overall experience for Filipino players.

If you contact our support team, we will keep a record of that correspondence, including any documents or screenshots you share with us. We may also collect information you provide when you participate in surveys, promotions, or competitions run by ph star. All data collected is handled in accordance with the Data Privacy Act of 2012 of the Philippines.

• Registration details: name, date of birth, email, mobile number.
• Payment information: billing address, deposit and withdrawal records.
• Technical data: IP address, device type, browser, session activity.
• Support correspondence and any documents you submit for verification.

The primary reason we collect your personal data is to operate your account and deliver the services you signed up for. This includes processing your deposits and withdrawals in Philippine pesos, verifying your identity as required by Philippine regulations, and ensuring that only eligible players aged 21 and above can access the platform. Without this data, we simply cannot provide you with a safe and compliant gaming experience.

We also use your data to communicate with you about your account. This covers transaction confirmations, security alerts, responses to your support queries, and important updates to our Terms and Conditions or this Privacy Policy. Where you have opted in, we may also send you information about promotions and offers available on ph star — you can opt out of marketing communications at any time by contacting [email protected].

Your data helps us detect and prevent fraud, money laundering, and other prohibited activities on the platform. We analyse usage patterns to identify suspicious behaviour and protect the integrity of the platform for all players. We may also use aggregated, anonymised data for internal analytics and product improvement — this data cannot be used to identify you personally.

• Account management and identity verification.
• Processing deposits, withdrawals, and transaction records.
• Sending account notifications and optional marketing updates.
• Fraud detection, security monitoring, and regulatory compliance.
• Platform improvement through anonymised analytics.

ph star does not sell your personal data to any third party, full stop. We only share your information with carefully selected service providers who help us operate the platform, and only to the extent necessary for them to perform their specific function. These include payment processors who handle your deposits and withdrawals in PHP, identity verification providers who confirm your age and identity, and IT infrastructure partners who host and maintain our platform securely.

We may also be required by law to disclose your personal data to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines. This includes situations where we are legally obligated to report suspicious transactions under the Anti-Money Laundering Act or where a court order requires disclosure. In all such cases, we will only share the minimum information necessary to comply with the legal obligation.

All third-party service providers we work with are contractually required to handle your data securely, use it only for the purpose for which it was shared, and comply with applicable Philippine data protection law. We do not allow our service providers to use your personal data for their own marketing or commercial purposes. If we ever need to transfer your data outside the Philippines, we will ensure appropriate safeguards are in place as required by the Data Privacy Act of 2012.

• Payment processors for deposit and withdrawal handling.
• Identity verification providers for age and KYC checks.
• IT and hosting partners for platform operations.
• Regulatory and law enforcement bodies where legally required.
• No third party receives your data for their own marketing purposes.

ph star uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Cookies are small text files stored on your device when you visit our site. Some cookies are strictly necessary — without them, core features like staying logged in or completing a transaction would not function. These essential cookies cannot be disabled while you are using the platform.

We also use functional cookies that remember your preferences, such as your language settings and display options, so you do not have to set them again each time you visit. Analytics cookies help us understand how players navigate the platform — for example, which pages are visited most often and where players tend to drop off. This information is collected in aggregated form and is used solely to improve the platform experience for Filipino players.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform. By continuing to use ph star after being informed about our cookie use, you consent to the placement of cookies on your device in accordance with this Privacy Policy.

We retain your personal data for as long as your account remains active and for a period of time afterwards as required by Philippine law and our regulatory obligations. Under the Anti-Money Laundering Act and related regulations, we are required to keep certain transaction records and identity verification documents for a minimum of five years from the date of the transaction or the closure of your account, whichever is later.

Data that is no longer required for legal, regulatory, or operational purposes is securely deleted or anonymised. If you request the closure of your account, we will begin the process of removing your personal data from our active systems, subject to any retention obligations that apply. Anonymised data that cannot be linked back to you may be retained indefinitely for statistical and analytical purposes.

• Active account data: retained for the lifetime of your account.
• Transaction and KYC records: minimum five years as required by law.
• Support correspondence: retained for up to three years after resolution.
• Anonymised analytics data: may be retained indefinitely.

As a data subject under the Data Privacy Act of 2012 of the Philippines, you have a number of important rights regarding your personal information. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You also have the right to access the personal data we hold about you and to request a copy of it at any time by contacting our support team.

You have the right to correct any inaccurate or incomplete personal data we hold about you. If you believe any information on your account is wrong, please contact us and we will update it promptly after verifying your identity. You also have the right to object to the processing of your personal data in certain circumstances, and the right to request erasure of data that is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.

If you wish to exercise any of these rights, or if you have a complaint about how ph star handles your personal data, please contact us at [email protected]. We will respond to all data rights requests within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

• Right to be informed about data collection and use.
• Right to access and receive a copy of your personal data.
• Right to correct inaccurate or incomplete information.
• Right to object to processing in certain circumstances.
• Right to erasure, subject to legal retention requirements.
• Right to lodge a complaint with the National Privacy Commission.

ph star takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data such as payment information is handled in accordance with applicable security standards and is never stored in plain text.

Access to personal data within ph star is restricted to staff and service providers who genuinely need it to perform their role. All personnel with access to personal data are trained on data protection obligations and are bound by confidentiality agreements. We conduct regular security reviews and vulnerability assessments to ensure our systems remain robust against emerging threats.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — please use a strong, unique password, never share your login credentials with anyone, and contact us immediately at [email protected] if you suspect any unauthorised access to your account.

ph star may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law. When we make material changes, we will notify you by posting the updated policy on this page with a revised effective date, and where appropriate, by sending a notification to the email address registered on your account. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of the ph star platform after any changes to this Privacy Policy have been posted constitutes your acceptance of those changes. If you do not agree with the updated policy, you should stop using the platform and contact us to request account closure. The most current version of this Privacy Policy will always be available at this URL.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ph star handles your personal data, please do not hesitate to get in touch with us. Our team is available to assist you and will respond to all privacy-related enquiries as promptly as possible. You can also visit our FAQ page for quick answers to common questions about accounts and data.

Email: [email protected]

For concerns about responsible gaming and account self-exclusion, please visit our Responsible Gaming page.